Malaysian Prime Minister Reviews Passenger Experience on Key Intercity Rail Corridor

KUALA LUMPUR, February 2026 — The strategic importance of the Kuala Lumpur to Johor Bahru rail corridor is underscored by ongoing efforts to enhance passenger experience and operational efficiency. Malaysia's commitment to modernizing its public transport infrastructure, particularly its rail network, plays a crucial role in regional connectivity and economic development.

Prime Minister Datuk Seri Anwar Ibrahim recently undertook a journey on Keretapi Tanah Melayu Berhad's (KTMB) Electric Train Service 3 (ETS3) from Kuala Lumpur to Johor Bahru on February 1, 2026. This trip, coinciding with public holidays, provided an opportunity for the Prime Minister to directly engage with passengers and observe the service's operations firsthand.

Initial passenger responses were reportedly encouraging, with travelers highlighting improvements in comfort and the overall travel experience. This feedback aligns with the Madani Government's stated priority to ensure public services are safe, efficient, and user-friendly, aiming to foster greater public trust and satisfaction.

The KL-JB ETS3 service is part of a broader trend across Asia in early 2026, where rail sectors are accelerating expansion and technological integration. Such initiatives are vital for improving regional connectivity and facilitating trade, with passenger experience emerging as a key metric for success in public transportation development.

This direct engagement with users demonstrates a commitment to data-driven service improvement, reflecting a wider industry focus on passenger-centric development. Such efforts are essential for the continued growth and modernization of rail networks across the continent, ensuring they meet evolving travel demands.

Source: Malay Mail