This will be the second time CACES is being hosted in Malaysia, reinforcing the country’s growing prominence as a regional hub for artificial intelligence, digital transformation, and future-ready customer experience innovation.
CACES Asia 2026 will convene senior CX leaders, AI practitioners, enterprise decision-makers, and technology innovators for a full day of expert-led keynotes, industry case studies, and future-focused panel discussions. The summit will spotlight real-world use cases and strategic insights across Conversational AI, GenAI, intelligent automation, LLM adoption, ethical AI, and AI-driven customer experience transformation.
Renowned for its strong editorial quality, high-profile speakers, and executive-level networking, CACES continues to serve as a global platform that enables organizations to translate AI vision into measurable business outcomes.
With its 10th global edition, CACES Asia 2026 is set to become one of the most significant conversational AI and customer experience events in the Asia-Pacific region in 2026.
Event Details
Name: Conversational AI & Customer Experience Summit (CACES) Malaysia
Edition: 10th Global Edition
Date: 9th April, 2026
Format: One-Day In-Person Conference
Venue: Crowne Plaza Kuala Lumpur City Centre by IHG
Location: Kuala Lumpur, Malaysia
Language: Event will be held in English language
