October, Taiwan 2025 —Taiwan High Speed Rail (THSR) has rolled out a new quiet carriage policy aimed at elevating the overall passenger experience by fostering a calmer and more respectful travel environment. The initiative reflects THSR’s ongoing commitment to comfort, service quality, and passenger satisfaction.

Effective September 22, the policy designates specific carriages as quiet zones, where passengers are encouraged to maintain minimal noise levels. The initiative primarily focuses on reducing disturbances caused by loud conversations, unmuted video playback, and mobile phone use factors that THSR data identifies as leading sources of onboard noise complaints.

Instead of imposing penalties, train staff are guided to promote awareness and cooperation through clear signage and courteous reminders, ensuring a considerate and inclusive approach. This strategy prioritizes communication and shared responsibility among passengers.

The policy is expected to particularly benefit commuters and business travelers, who often seek a peaceful environment to work or rest during their journeys. By establishing these dedicated quiet areas, THSR aims to provide a more productive and relaxing travel experience while strengthening its reputation for customer-focused innovation.

Officials emphasized that the policy is not directed at families or young children, but rather at encouraging adults to be mindful of their behavior in shared spaces. THSR is also collecting passenger feedback to assess and fine-tune the policy’s impact, demonstrating an adaptive and responsive approach to service improvement.

Within the wider context of the global rail industry’s focus on passenger comfort, THSR’s quiet carriage initiative stands out as a forward-thinking move. It reflects a growing trend among transport operators to integrate comfort, technology, and etiquette ensuring that modern rail travel remains both efficient and enjoyable.

Source: Railway Supply